Reference checking is one of the most important steps in the hiring process, yet it's often done hastily or skipped entirely due to time constraints. However, effective reference checking can provide invaluable insights into a candidate's work history, performance, and cultural fit that simply can't be assessed through interviews alone. The key is asking the right questions and knowing how to interpret the responses.
The first step in effective reference checking is obtaining permission from candidates and ensuring you're contacting the right people. Always ask candidates to provide references from their most recent positions, and verify that the references are actually former supervisors or colleagues who can speak to the candidate's performance and work habits.
Structured reference check questions are more effective than open-ended conversations. Prepare a list of specific questions that address your most important concerns, such as reliability, customer service skills, teamwork, and ability to handle pressure. This systematic approach ensures consistency and helps you gather comparable information from different references.
Pay attention to what references don't say as much as what they do say. Hesitation, vague responses, or reluctance to provide specific examples can be red flags. Conversely, enthusiastic responses with specific examples of the candidate's contributions and achievements are positive indicators of future performance.
Follow-up questions are crucial for getting detailed information. When a reference provides a general response, ask for specific examples. If they mention a strength, ask how that strength benefited their business. If they mention a weakness, ask how the candidate worked to improve in that area.
HeyHire's platform includes tools and templates for conducting effective reference checks, helping you gather the information you need to make informed hiring decisions. Our system also provides guidance on legal considerations and best practices for reference checking in the hospitality industry.
Documentation of reference checks is important for legal protection and decision-making. Keep detailed records of all reference conversations, including the questions asked, responses received, and any concerns or positive observations. This documentation helps you make informed decisions and provides a record in case of any disputes.
The most effective reference checks are those that provide a balanced view of the candidate's strengths and areas for improvement. Use this information to make informed hiring decisions and to develop onboarding plans that address any identified areas for development.