Turnover in hospitality averages 75% annually—but the best operators are running at half that. The difference isn't luck, it's intentional retention strategies: Pay competitively and transparently, respect their time with consistent scheduling, create clear growth paths, recognize and reward excellence, foster positive culture, invest in training and development, and conduct stay interviews to catch issues before people leave.
The ROI of Retention
Reducing turnover saves thousands in recruiting, training, and lost productivity. More importantly, stable teams deliver better service, which drives guest loyalty and revenue. Investing in retention isn't just good for morale—it's good business.